GlucoTail: delete your account and data

GlucoTail works without an account. An account exists only if you turned on Family sharing. GlucoTail is made by Elayse LLC.

Delete your Family sharing account in the app

• Open GlucoTail and go to More → Family sharing.
• Tap “Delete my account” and confirm. Your account is deleted right away.

By email

If you cannot open the app, email support@elayseapps.com from the email address you used for Family sharing, with the subject “Delete my GlucoTail account”. We may ask you to confirm the request from that address. We complete email requests within 30 days.

What is deleted

• Your sign-in (email address) and your membership in every family.
• Invite codes you created that were not used.
• Families nobody is left in, together with all their shared pets and records on our server.

What is kept, and why

• Records on your phone stay on your phone. To remove them too, use More → Export & backup → Delete all data, or uninstall the app.
• If other people are still in your family, the shared pets and records stay available to them (they are your family’s shared logbook). If you were the owner, the longest-standing member becomes the owner.
• Apple, Google and RevenueCat keep their own purchase records under their own policies.
• Server backups are overwritten on a rolling basis.

Questions: support@elayseapps.com. See also our Privacy Policy.