Planzi Privacy Policy

Effective October 3, 2026; last updated October 9, 2026. This policy explains what personal information Planzi collects, why, who it is shared with and the choices you have. Planzi is made by Elayse LLC, a United States company (“Elayse”, “we”, “us”), which is responsible for your information.

The short version

No ads, no advertising trackers, no analytics SDKs. We do not sell or rent your personal information, and we do not share it for targeted advertising.
Your exact device location is never stored on our servers. When you use it, it is rounded to about 1 km and used only for that search.
A private address you add to a plan is shown only to you and the people you confirm.
Photo location data (EXIF/GPS) is removed before a photo is saved.
You can delete your account and data in the app at any time.

1. Information we collect

What	Details	Why
Account	Email address, password (stored only as a secure hash by our database provider), confirmation that you are 18 or older, sign-up date.	To create and secure your account and contact you about it.
Profile	Display name, optional photo, bio, interests and city.	Shown to other members so they know who they are meeting.
Plans and groups	Everything you post: titles, descriptions, category, time and time zone, public place or neighborhood with approximate coordinates, cost estimates, cover photo. For private places: the exact address and directions you add.	To publish and run your plans and groups.
Activity	Plans and groups you join, request, save, leave or host; join history; people and groups you block; hidden keywords.	To run the Service and keep you safe.
Messages	Messages you send in plan chats and to support.	To deliver them and handle support.
Safety	Reports you file or that are filed about you, moderation decisions, automatic spam signals, photo check results (not the photo itself).	To enforce our rules and protect members.
Location	Only if you allow it: your approximate device location, rounded to about 1 km, used for the current search. City and neighborhood searches you type.	To show plans near you. Not stored on our servers.
Device	Push notification token and platform; notification and email settings; app settings.	To send the notifications you turned on.
Crash reports	When the app crashes or hits an error: the error and where in the app it happened, device model, operating system and app version, and your internal account ID. No name, email, photos, messages or location.	To find and fix bugs and keep the app stable.
Purchases	Your subscription plan and status, store, product, price, dates and transaction records; for tickets, the amounts, status and payment references (not your card details); for hosts selling tickets, your Stripe account ID and status.	To provide paid features, prevent fraud and meet tax and legal duties.

We do not collect your contacts, precise or background location, microphone, calendar contents, or health or financial account details. Card details are entered directly with Apple, Google or Stripe and never reach us. Our hosting providers may keep technical logs (such as IP addresses) for security for a limited time.

2. What other people can see

Your profile (name, photo, bio, interests, city) and the plans and groups you host are visible to other signed-in members, unless you block them or they block you.
People going to the same plan can see each other and the plan chat. A private address and online join link are shown only to the host and confirmed people.
Unlisted plans and groups are hidden from search but can be opened by anyone with the link.
Messages you sent remain visible to others in that chat after you leave a plan or delete your account, shown as “Deleted member”.

3. How we use information

We use information to provide and improve the Service; show relevant plans; send notifications and emails you have allowed; process purchases and refunds; provide support; detect spam, fraud and abuse; enforce our Terms and Community Rules; protect the safety of members and the public; and comply with the law. We do not use automated decisions that have legal effects on you; automatic checks (such as photo and spam checks) can be reviewed by a person on request.

If you are in the European Economic Area, the UK or a similar jurisdiction, our legal bases are: performing our contract with you; our legitimate interests in running a safe, secure Service; your consent (for example for location and push notifications, which you can withdraw any time); and legal obligations.

4. Who we share information with

We share personal information only with service providers that process it for us under contract, when you ask us to, or when required by law:

Supabase: database, sign-in, file storage and server functions. Our database is hosted in Canada (AWS ca-central-1).
Expo, Google Firebase Cloud Messaging and Apple Push Notification service: delivery of push notifications (token and notification text).
Resend: sending account and billing emails (your email address and the message).
Sentry (Functional Software, Inc.): crash and error reports, as described above. Reports are kept for up to 90 days.
Anthropic: automatic safety check of photos before they appear. Only the photo (with location data removed) is sent, without your name or account ID.
RevenueCat, Apple and Google: managing in-app subscriptions and purchases (an anonymous account ID and purchase records).
Stripe: ticket payments and payouts to hosts (your email and payment details you enter with Stripe; hosts also give Stripe identity and bank details directly).
Photon by komoot (OpenStreetMap data): place and city search. Only the text you type and a rough map point are sent, never who you are.
Links you choose to open, such as Google Translate or Google Calendar, send the plan text you are viewing to that service.
Legal and safety: we may disclose information if we believe in good faith it is necessary to comply with the law or a valid legal request, to protect anyone from harm, to investigate fraud or abuse, or to enforce our Terms.
Business transfers: if Elayse is involved in a merger, acquisition or sale of assets, information may be transferred under this policy.

5. How long we keep information

Account, profile and activity data: while your account exists. Most of it is deleted when you delete your account (see our account deletion page).
Rate-limit records: about 2 days. Plan addresses: removed when a plan is cancelled or the host deletes their account.
Reports, moderation records, support conversations and messages already sent to others: kept after account deletion, with your account link removed, as long as needed for safety, dispute and legal purposes.
Purchase and payment records: as long as tax, accounting and legal obligations require. Apple, Google, RevenueCat and Stripe keep their own records under their policies.

6. Your choices and rights

Edit your profile, turn notifications and emails on or off, and control location access in the app and in your device settings. Every email has a one-click unsubscribe link.
Block or report people, plans and groups at any time.
Delete your account in the app (Profile → Settings → Delete account) or by email.
Depending on where you live (for example California and other US states, the EEA and the UK), you may have the right to access, correct, delete or receive a copy of your information, to object to or restrict some processing, and to appeal our decision. Email support@elayseapps.com from your account email; we will respond within the time the law requires (normally within 30 days, or 45 days under US state laws). We will not discriminate against you for using these rights. You may also complain to your local data protection authority.
We do not sell personal information or share it for cross-context behavioral advertising, and we do not use or disclose sensitive personal information for purposes that would require an opt-out.

7. Security

We use encryption in transit, row-level access rules in our database, private storage for staged photos, and strict access controls for staff. No system is completely secure, so we cannot guarantee absolute security. If a breach affects you, we will notify you as the law requires.

8. International transfers

Elayse is based in the United States, and our database is hosted in Canada. Our providers may process information in other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses.

9. Adults only

Planzi is only for people 18 and older, and age is self-declared. We do not knowingly collect information from anyone under 18. Account holders are responsible for anyone who uses their account or email address, and parents and guardians are responsible for supervising their children’s devices and email accounts. If you believe a minor is using Planzi, report the profile in the app or email us, and we will delete the account.

10. Changes to this policy

We may update this policy. If a change is material, we will tell you in the app or by email before it takes effect. The date at the top shows the latest version.

11. Contact

Elayse LLC, United States · support@elayseapps.com