Planzi Terms of Service

Effective October 3, 2026. These Terms are a legal agreement between you and Elayse LLC (“Elayse”, “we”, “us”), the company that makes Planzi. They apply to the Planzi app, website and related services (the “Service”). Please read Section 14: it requires disputes to be resolved by individual arbitration and waives class actions and jury trials, unless you opt out.

1. Accepting these Terms

By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Community Rules (shown in the app). If you do not agree, do not use the Service.

2. Who can use Planzi

You must be at least 18 years old and able to form a binding contract. Planzi is not for children.
You may not use the Service if we have suspended or removed you before, or if the law forbids you from using it.
You are responsible for your account, for keeping your password safe and for everything done through your account, including by anyone else who uses your device, email address or account, with or without your permission. Give accurate information and keep it up to date. One person, one account.
Do not let anyone else, and especially anyone under 18, use your account or create an account with your email address. Parents and guardians are responsible for supervising their children’s use of devices, email accounts and apps. If a minor uses Planzi through an adult’s account or email address, the adult account holder is responsible for that use under these Terms.

3. What Planzi is, and what it is not

Planzi is a platform that lets adults find and post plans and groups and talk to each other. We do not organize, host, run, supervise, insure or attend any plan, group or meetup. Hosts and organizers are independent users, not our employees, agents or partners. We are not a party to any arrangement between users, including agreements to meet, share costs, buy tickets or travel together.

We do not guarantee that any plan will take place as described, that anyone will show up, or the quality, safety, legality or suitability of any plan, place, activity or person.

Fake accounts, fake plans and false information

Anyone can create an account and post a plan, and we cannot confirm who is really behind an account. People may give false names, photos, ages or details, use someone else’s email address or account, post plans that are fake, misleading or never happen, or gather people for purposes other than the ones they describe. This includes a minor using a parent’s or another adult’s email address or account. Elayse is not responsible for, and does not guarantee against, fake or impersonated accounts, false or fraudulent plans or groups, minors who lie about their age or use someone else’s account, or anything that results from them. Our safety tools, reports and moderation are offered to help, but they do not screen every account or plan and are not a promise of safety. Use your own judgment, and report anything suspicious in the app.

4. Your safety and assumption of risk

We do not run criminal background checks or verify the identity, age or statements of users. Age is self-declared. You are solely responsible for your interactions with other people, online and in person.

Meet in public places when you can, tell someone where you are going, and leave if you feel unsafe. In an emergency, call your local emergency number (911 in the United States) first.
Many plans involve physical activity, travel, food, alcohol, water, sports, the outdoors or private homes. These carry inherent risks, including property damage, illness, injury and death.
You voluntarily assume all risks that come from taking part in any plan, travelling to or from it, or meeting anyone through the Service.
Release. To the fullest extent the law allows, you release Elayse and its owners, officers, employees, agents, affiliates and service providers from all claims, demands and damages of every kind, known or unknown, arising out of or connected with your interactions with other users, any transaction with another user or third party, or any plan, group or activity. You also release hosts and organizers from claims based on their ordinary negligence in connection with their plans, groups or content.
If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” Residents of other places waive any similar law.

5. Rules you must follow

You agree not to:

harass, threaten, stalk, intimidate, discriminate against or harm anyone, or post hateful, violent, sexual or illegal content;
use Planzi for dating or hookups, to sell goods or services, to recruit for multi-level marketing, to solicit money, or for any commercial purpose we have not allowed;
post plans that are really requests for someone to work for you, or anything misleading, fraudulent or dangerous;
impersonate anyone, create fake or multiple accounts, post fake plans or groups, or misrepresent your age or identity;
create or use an account for, or on behalf of, anyone under 18;
share another person’s private information (including addresses shown to you) outside the plan it was shared for;
spam, scrape, crawl, copy or collect data from the Service, use bots, or reverse engineer, overload or interfere with it, or get around any limit or security measure;
break any law or anyone’s rights, including intellectual property and privacy rights.

We may, but do not have to, monitor or review content and conduct. We may remove content, cancel plans, close groups, limit features or suspend or end accounts at any time, with or without notice, if we believe it is needed to protect people, the Service or Elayse.

6. Your content

You keep ownership of the content you post (such as your profile, photos, plans, groups and messages). You give Elayse a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, copy, process, adapt, display and distribute it to run, improve, secure and promote the Service. This license ends when you delete the content or your account, except for content others have already received (such as chat messages), copies kept for safety, legal or backup reasons, and content in reports.

You are responsible for your content and confirm you have the rights to post it. We do not endorse user content and are not responsible for it. Photos are checked automatically before they appear and may be rejected.

7. Costs shared between users

Hosts may show an estimated cost that people settle among themselves. These are informal arrangements between users. Elayse does not collect, hold or guarantee these amounts and is not responsible for disputes about them.

8. Paid features

Subscriptions (such as Organizer plans) are sold through the Apple App Store or Google Play and billed by them. They renew automatically until you cancel in your store account settings. Cancelling stops future renewals; the current period is not refunded except where the store’s policy or the law requires. Refunds for store purchases are handled by Apple or Google under their policies.
Trials and offers: when a free trial or discount ends, the regular price applies unless you cancel before it ends. We may change or end offers at any time, without affecting a period you already paid for.
Promotions (boosts) are one-time purchases for a set period and are not refundable once started, except where the law requires.
Tickets for paid plans are paid through Stripe. Planzi charges a service fee that is shown before you pay. You can get a refund until 24 hours before the plan starts, and you get a full refund if the host cancels. After that, tickets are non-refundable except where the law requires. Hosts who sell tickets must also accept Stripe’s terms and are responsible for their plans, taxes and any promises they make.
Prices may change. We will tell you before a price change affects a subscription you have.

9. Third-party services

The Service relies on other companies, such as app stores, payment processors, maps and place search, translation and calendar links. Your use of those services is governed by their own terms, and we are not responsible for them.

10. Ending your account

You can delete your account at any time in the app (Profile → Settings → Delete account) or as described on our account deletion page. Deleting your account does not cancel store subscriptions; cancel those in your store account. The sections listed under “Survival” in Section 18 continue after your account ends.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and uninterrupted or error-free operation. We do not warrant the conduct of any user or the accuracy of any content, place, time, distance or price shown. Some places do not allow these disclaimers, so some may not apply to you.

12. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, ELAYSE AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE, INCLUDING LOSS OF PROFITS, DATA, GOODWILL OR OPPORTUNITY, PERSONAL INJURY, EMOTIONAL DISTRESS OR PROPERTY DAMAGE, ARISING FROM OR RELATED TO: (A) THE SERVICE OR THESE TERMS, OR BEING UNABLE TO USE THE SERVICE; (B) THE STATEMENTS, CONDUCT OR TRANSACTIONS OF ANY USER OR THIRD PARTY; (C) ATTENDING, TRAVELLING TO OR FROM, OR BEING EXCLUDED FROM ANY PLAN, GROUP OR ACTIVITY; OR (D) ANY OTHER MATTER RELATING TO THE SERVICE, whether based on contract, tort (including negligence), strict liability or any other theory, even if we were told such damages were possible.

IF, DESPITE THE ABOVE, ELAYSE IS FOUND LIABLE, ITS TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF (1) THE AMOUNT YOU PAID ELAYSE IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (2) 100 US DOLLARS. These limits apply even if a remedy fails of its essential purpose, and they are an essential part of the bargain between you and us. Some places do not allow certain limits, so they apply only as far as the law allows.

13. Indemnity

You will defend, indemnify and hold harmless Elayse and its owners, officers, employees and agents from any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from your content, your plans or groups, your use of the Service, your interactions with other users, your breach of these Terms, or your violation of any law or anyone’s rights.

14. Disputes: arbitration and class action waiver

Talk to us first. Before filing a claim, email support@elayseapps.com with your name, contact details, a description of the problem and what you want. We both agree to try to resolve it informally for 60 days.
Binding individual arbitration. If we cannot resolve it, any dispute, claim or controversy relating to the Service or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitrator decides all questions about the scope and enforceability of this agreement to arbitrate. Hearings may take place by phone or video or in the county where you live. Fees are paid as the AAA rules provide.
Exceptions. Either party may bring an individual claim in small claims court, and either party may ask a court for an injunction to stop infringement or misuse of intellectual property.
Class action and jury trial waiver. YOU AND ELAYSE MAY ONLY BRING CLAIMS AGAINST EACH OTHER INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND ELAYSE BOTH WAIVE THE RIGHT TO A JURY TRIAL. If this waiver is found unenforceable for a claim, that claim must be decided in court, not in arbitration.
Costs. Arbitration fees are paid as the AAA rules provide. If the arbitrator finds a claim was frivolous or brought for an improper purpose (for example to harass, delay or increase costs), the person who brought it must pay the other side’s costs and fees, including attorneys’ fees, as far as the law allows. Either side may make a written settlement offer; if the final award is less favorable to the side that rejected the latest offer, that side pays the other side’s costs and fees incurred after the offer.
Confidentiality. Both sides will ask the arbitrator to keep the proceedings and award confidential, except as needed to enforce the award or as the law requires.
Mass filings. If 25 or more similar claims are brought by or with the help of the same or coordinated lawyers, they will be handled in batches under the AAA’s mass arbitration rules: a small group of cases is decided first, and the rest are stayed (with time limits paused) until then, so the claims can be resolved fairly and efficiently.
Time limit. Any claim must be brought within one year after it arose, or it is permanently barred, as far as the law allows.
Opting out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@elayseapps.com from your account email with the subject “Arbitration opt-out”.
Future changes. If we change this Section 14 (other than our contact details), you may reject the change by emailing us within 30 days; the previous version then continues to apply to you.
Severability. If any part of this Section 14 is found unenforceable, the rest of it stays in effect, except that it will never permit class or representative arbitration.
If a dispute is not subject to arbitration, it will be decided only by the state or federal courts located in the State of New York, and you and Elayse consent to their jurisdiction.

15. Governing law

These Terms are governed by the laws of the State of New York and applicable US federal law, without regard to conflict-of-law rules. If you live outside the United States, you may also have rights under the mandatory consumer laws of your country that these Terms cannot take away.

16. Our intellectual property and your license to use Planzi

The Service, including its software, design, text, graphics and the Planzi name and logo, belongs to Elayse and its licensors and is protected by law. As long as you follow these Terms, we give you a personal, revocable, non-exclusive, non-transferable license to use the app for your own non-commercial use. You may not copy, modify, sell, sublicense or create works based on the Service, or use our name or logo without our written permission. If you send us ideas or feedback, we may use them freely without paying you.

17. Copyright complaints

If you believe content on Planzi infringes your copyright, send a notice to support@elayseapps.com with: your contact details, the work you claim is infringed, where the material is on Planzi, a statement of good-faith belief that the use is not authorized, a statement under penalty of perjury that your notice is accurate and that you are authorized to act, and your physical or electronic signature. We may remove the content and end the accounts of repeat infringers.

18. Other terms

Changes. We may update these Terms. If a change is material, we will tell you in the app or by email before it takes effect. If you keep using the Service after that, you accept the new Terms.
Changes to the Service. We may change, pause or stop any part of the Service at any time.
Entire agreement. These Terms, the Privacy Policy and the Community Rules are the whole agreement between you and us about the Service.
Severability and waiver. If any part is found unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.
Assignment. You may not transfer these Terms. We may transfer them, for example in a merger or sale.
Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control.
No agency. No partnership, joint venture, employment or agency relationship exists between you and Elayse, or between Elayse and any host or organizer.
Survival. Sections that by their nature should continue after these Terms end (including 4, 6, 7, 8, 11, 12, 13, 14, 15 and 16) continue after your account ends.
App stores. Apple and Google are not parties to these Terms and are not responsible for the Service. Apple is a third-party beneficiary of these Terms for iOS users and may enforce them.

19. Contact

Elayse LLC, United States · support@elayseapps.com